LAN Technician

LAN Technician

Stavanger, Norway

Duties

Operates and maintains all local fixed VoIP , Analogue and DECT telephony systems (Alcatel PABX 4400)- Level 1&2 technical support on fixed telephony system hardware and software.

Provides support to local LAN /WAN services, including infrastructure networking service, secure voice services(Cisco VoSIP)) and video collaboration services (VTC).

Coordinates repair/exchange of faulty telephony equipment.

Contributes to day-to-day operation of local routing, switching, telephony and wireless infrastructure.

Undertakes routine installations and de-installations of items of hardware and/or software.

Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.

Troubleshooting of failures/problems/incidents within IT Service Management (ITSM)

Escalates Incidents to next tier support.

Liaises with higher tier support for projects, maintenance and procedures.

Provides input to preventative maintenance plans.

Requirements

• Working knowledge and experience on Alcatel OmniSwitch and OmniPCX Cristal hardware;

• Advanced understanding of Voice over IP (VoIP) technologies and their implementation, protocols and standards;

• Advanced knowledge of Local Area Networks (LAN) / Wide Area Networks (WAN) technologies, Transmission Control Protocol (TCP)/Internet protocol (IP) and standards.

• Knowledge of implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, VPC , DHCP snooping, ARP Inspection, Port- Security);

• General experience in the installation, testing, integration and programming and configuration of IP/MPLS routing, switched and TDM networks.

• A high level of knowledge of network, system and application level troubleshooting techniques.

• Related field experience in operation, administration and maintenance of digital and IP based telecommunication and transmission systems.

• Working understanding of Microsoft (MS) server and client technologies(VDI infrastructure);

• Working knowledge and experience of CISCO Collaboration technologies.

• Working knowledge and experience of H323 signalling protocols.

• Reference: 20-05301