Mac Support

Responsibilities

• Diagnose and troubleshoot incoming client help desk requests and calls

• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services

• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems

• Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.

• Knowledgeable in software deployment using JAMF (Casper)

• Extremely knowledgeable with Helpline Ticketing Tool

• Assist with new employee on boarding (hardware configuration, user accounts, training)

Qualifications

• Proven trouble shooting skills

• Ability to establish priorities, work independently and proceed with objectives without supervision

• Ability to develop/follow standard processes and complete documentation as needed

• Ability to communicate well with clients, including clear explanations of complex technology issues

• Must-Have Soft Skills

• GREAT attitude

• Good communications

• Strong work ethic

• Dedication to our team

• Ability to work independently

• Ability to empathize and align with customers’ needs

• Great customer service –

• helpful and calm under pressure Diagnose and troubleshoot incoming client help desk requests and calls

• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services

• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems

• Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.

• Knowledgeable in software deployment using JAMF (Casper)

• Extremely knowledgeable with Helpline Ticketing Tool

• Assist with new employee on boarding (hardware configuration, user accounts, training)

Qualifications

• Proven trouble shooting skills

• Ability to establish priorities, work independently and proceed with objectives without supervision

• Ability to develop/follow standard processes and complete documentation as needed

• Ability to communicate well with clients, including clear explanations of complex technology issues

• Must-Have Soft Skills

• GREAT attitude

• Good communications

• Strong work ethic

• Dedication to our team

• Ability to work independently

• Ability to empathize and align with customers’ needs

• Great customer service - helpful and calm under pressure

• Pay rate: 120000-150000 Indian Rupee per Hour Job type: Contract Experience level: 5 Years Division: eTeam India Domestic Reference: 23-00189