Source description
About the role
Overview : Provide project development and support to core business support systems to ensure the successful delivery of projects. Analyse, investigate, build and test to resolve business requirements and processes.
Responsibilities
-
Manage and resolve tasks submitted through the business support ticketing system
-
Undertake root cause analysis of issues and either manage the fix or the escalation
-
Work as part of the development operations team, sharing knowledge and skills with colleagues
-
Effective communication to the rest of the team
-
Perform daily, weekly and monthly checks to ensure systems and processes are running as expected
-
Key aspects of the role
-
Code and develop CRM/Billing applications. Ensure that these applications continue to provide the company's business critical processes in line with the business requirements.
-
Resolve complex application queries and problems, demonstrating high standards of service and application specific knowledge to meet business needs to agreed performance levels.
-
Analyse business requirements, application functionality and processes. Consult with subject matter experts in the provision of solutions in line with business requirements and agreed targets.
-
Key aspects of the role
-
Code and develop CRM/Billing applications. Ensure that these applications continue to provide the company's business critical processes in line with the business requirements.
-
Resolve complex application queries and problems, demonstrating high standards of service and application specific knowledge to meet business needs to agreed performance levels.
-
Analyse business requirements, application functionality and processes. Consult with subject matter experts in the provision of solutions in line with business requirements and agreed targets.
-
Knowledge & Experience Required
-
Minimum 1 year's commercial experience within IT ideally in a Telco environment with an understanding of CRM/Billing systems
-
Good analytical and problem-solving skills are essential
-
Must possess a good understanding of Oracle, TFS, JIRA, Unit Testing, NET, C# and VB with the ability to read and understand complex code
-
Professional Skills
-
Preferably tertiary qualification in a related discipline.
-
Job type: Contract Experience level: 6 Years Division: eTeam Australia Reference: 22-00149
More at eTeam