Network Engineer

Purpose of Role: The role is the primary customer contact for detailed technical questions, is customer focused, and can set up customer requirements into a working environment solution, if necessary, together with other disciplines.

Experience: Minimum 5 Years professional experience within RIM/Data communications environment, Have Hands on experience in Cisco platform.

Qualification: Bachelor’s Science degree (preferably engineering related), CCNP Qualified with Good communication Skills both written and verbal. Hands on experience over enterprise level networks, capable of trouble shooting independently. ITIL certified preferred.

Job Description: Remote Infra Trouble shooting, Design & Configuration for networks. Hands on experience but not limited on Cisco devices.

Needs to provide technical assistance for in-time and quality implementation of connecting, global, customer's LANs together via the different available WANs in direct co-operation with System Engineering and Project Management.

Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco software configuration and validations in accordance with customer requirements.

Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.

Prepare and maintain technical customer documentation (drawings/database/Service documents/Disaster Recovery document/LLD/HLD) and handover to the different Technical Support Team.

Take part in regular service meetings, together with Service Account Management, to advise customer on possible design issues following network growth and changed user requirements.

Performance is measured from complete and on-time delivery, according to SLA.

Candidate should have clear understanding of different aspects of static routes, EIGRP, OSPF & Dynamic Routing Proto

cols. Along with load balancing and failover mechanism over static routes.

Impart Training to L1 Engineers.

Working experience to Monitoring of Network fault, Performance, Flow & Physical connectivity of Networking Devices through Network Management tools (NMS like Solar Winds - NPM, NNMi & NFA) and having fundamentals common Service Desk Tool like Remedy & Service Now.

Trouble Tickets Updation on timely basis and same applicable for the closure of the tickets.

Willingness to work on rotational shifts, hands on working experience on MS office like Outlook, Excel, word. Managing multiple monitoring screens.

Understanding of ITIL v3 process essential. Incident, Change & Problem Management (Planning & Execution). On - call Escalation. Ticket Quality. Process adherence & Security compliance.

Job type: Permanent Division: eTeam Workforce Limited Reference: 22-05395