Source description
About the role
Responsibilities
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Adhering to SLAs
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Mentoring / Training Team Members
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Handling tickets / requests
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Perform root cause analysis
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Troubleshooting and drive technical issues with other teams/domains (Server, VMWare, Storage etc.)
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Defining processes and ensuring that the processes are adhered to
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Oversees and is responsible for successful completion of Installation, configuration and migration
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Ensure maximum uptime according to the SLA
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Understanding of Multi-geo support environment
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Responsible for building / maintaining a test environment
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Improves and maintains customer and employee satisfaction
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Suggests new technologies and design changes
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Monitoring and maintaining SLA requirements by the team members
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Testing / Auditing/processes as required from time to time
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Identify Skill gaps and plan for training / knowledge updating
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Manage Campus Network and EMEA WAN infra
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Technical Requirements:
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Excellent hands-on experience on the following products :
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Cisco L3 & L2 Switches
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Cisco Nexus 9K/7K/5K/2K Series of switches
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Cisco IOS Software and NX OS Software
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Knowledge of SD WAN would be advantageous
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Wireless LAN technologies – Cisco and Aruba or Extreme.
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WAN Acceleration/optimization Riverbed
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Knowledge or Hands on experience with CISCO Prime would be advantageous
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VMWare NSX
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Network Management tools – Solarwinds, HPNNMi or Splunk
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Application Load balancers F5 Big IP LTM/GTM or Citrix netscaler
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Experience with BGP, SDWAN and Security Technology
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Soft Skills:
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Excellent communication and conversation skills (Verbal and Written)
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Good documentation skills
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Basic understanding of Project Management
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Should have a excellent customer handling skills
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Able to handle high pressure situations
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High level of acceptance / Act as trusted advisor
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Can drive Client’s value and its methodology
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Excellent German and English language skills
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Experience/Ability working in global organizations
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Experience on SDN AWS or AZURE will be an added advantage
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Job type: Contract Division: eTeam Workforce Limited Reference: 22-03962
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