Network Engineer (Voice)

Job Description: The role requires a working knowledge of a broad set of telecommunication technologies including (but not limited to) voice systems, telco circuits, call centre technologies, VoIP/SIP, CISCO Unified Communication Systems, Mitel PBX , voice gateways, voice mail, voice networks, video conferencing systems and conference calling applications.

Assist in the design, development and implementation of IT voice & comms infrastructure and services.  Manage the installation, support and maintenance of production systems to completion.  Take ownership of incidents ensuring coordination of resolving parties, effective communication to stakeholders and where needed, post incident review.  Actively participate in escalations to and from the wider IT Service Delivery team as required.  Liaise with 3rd party providers, contracted resources and managed service providers ensuring they are delivering services to the agreed objectives & targets.

Tech Skills:

Enterprise level voice & comms solutions

WAN/LAN technologies and VoIP/SIP call routing technologies and protocols

TCP/IP routers, Client's, servers, switches, hubs, firewalls, DNS, DHCP, QoS and subnetting

SIP trunking , PSTN & ISDN

Video & Audio Conferencing

Contact Centre and call recording solutions

Certification: CISCO ( CCNA or CCNP ) or Mitel Job type: Permanent Reference: 19-03188