Network Security Support Engineer

Roles and Responsibilities:

Willing to work ion 24X7 environment and technically leading the IT Security infrastructure support team

leading major incident management calls from technical perspective.

Ability to work with business stakeholders, other Engineers, Iteration Managers, Architect, Security team.

Liaising and working with Professional Services Engineers and Solutions Architects around client projects and deployments.

Keeping detailed knowledge of the clients' environment(s) by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation

Providing technical support within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

Take initiative to problem solve with positive attitude towards feedback from team for improvements.

Adaptable and flexible with ability to multi-tasking.

Experience in Data centre migration activities

Ensure compliance with all relevant standards, processes and procedures.

Able to manage reliability and availability functions for different platforms.

Ensure continuous improvement with a focus on driving automations.

Develop colleagues and continue to build out the capability of the team

Skills /Competencies

• Essential:

• Extensive operation support experience in at least 2 of below platforms

• CISCO ESA

• CISCO WSA

• CISCO Stealth watch

• RSA Netwitness

• Next Generation IPS

• Experienced deploying and supporting to Amazon, Azure and ESX environments

• Experience on OS level security across Windows, Linux.

• Ability to diagnose and conduct root cause analysis

• Experience in run book, service transition, design documentation and service continuity

• Establish alerting thresholds/triggers, analyse alerts from various sources within the enterprise, and determine possible causes and effects on the systems and data

• Experience working in a hybrid cloud and on-premise environment

• Preferred

• Good knowledge on Infrastructure and Network Security concepts

• CISSP, CISM, CCNA, CEH and other information security certifications is preferable

• Work in Agile environment. Should be familiar with JIRA, Confluence etc.

• Understands the need to comply with coding and deployment standards

• Take initiative to problem solve

• Positive attitude towards feedback from team for improvements

• Adaptable and flexible with ability to multi-tasking

• Willingness to share knowledge and good working ethic

• Additional Skills:

• Ability to diagnose and conduct root cause analysis

• Experience working in a hybrid cloud and on-premise environment

• Experience working in the telecommunications sector

• Understanding process for deploying and enforcing application control

• Delivery of technical design documentation

• Experienced in using version management tools such as Git

• Provide effort estimates for new investment requests.

• Able to coordinate and facilitate workshops to cover requirements and solution design

• Can work across multiple business stakeholders

• Management of certificates and key stores

• Job type: Contract Experience level: 6 Years Division: eTeam Australia Reference: 22-01108