Source description
About the role
· Job title: NICE CXone Solution Architect
· Work Location with Zip code: FORT MILL, SC 29715
Must have skills:
10 years overall IT experience with strong contact center transformation background.
5 years of NICE CXone architecture, solution design, or implementation experience.
Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.
Hands-on experience with enterprise integrations and API-based platform design.
Ability to lead design discussions independently with client stakeholders and delivery teams.
Financial services domain experience is preferred.
Good to Have Skills
Strong client-facing communication and stakeholder management skills.
Ability to facilitate workshops and translate business requirements into architecture decisions.
Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.
Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.
Clear documentation discipline and ability to present options, trade-offs, and recommendations.
Minimum years of experience: 10 years
Education: Bachelor's or Master of Engineering Job type: Contract Division: eTeam Inc (US) Category: eTeam United States Reference: 26-58790
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