O365 - Consultant

Job Description: O365

Location: Cologne, Germany

Responsibilities

• Provide user account setup and configuration to allow users access to the services.

• Create, modify and delete mailbox and group objects.

• Working on Office 376 application issues (mail flow issues, access issues)

• Perform basic troubleshooting with the end user on different technologies.

• Manage Linkage between Microsoft Office and Microsoft Office 365, network and server proficiency and all required infrastructure components necessary to support the solution.

• Hands on experience on Service Now tool

• Reporting the data to higher management through various operational reports

• Continually seeks opportunities to increase customer satisfaction and deepen client relationships

Skills

• Good knowledge on Office 365 (primary Exchange online, Lync online / Skype for Business) and other applications like Delve, Teams, Sway, Yammer, Groups , One Drive

• Hands-on experience on Office 365

• knowledge on Active Directory.

• Knowledge of Share point.

• Troubleshooting various client connectivity.

• Mail flow troubleshooting

• End to End NDR troubleshooting.

• Good Knowledge on DNS

• Understanding on Microsoft cloud Migration.

• knowledge on Mobility devices with respect to messaging and accessing different O365 applications.

• Minimum 4 – 6 years of increasingly responsible experience.

• Outstanding grasp of information technology concepts and processes.

• Strong interpersonal, communication, facilitation and presentation skills.

• Ability to work with many cross-functional teams around the globe.

• Strong analytical and problem solving skills

• Well versed with German Language both written and verbal

• Job type: Permanent Experience level: 8 Years Division: eTeam Workforce Limited Reference: 19-00845