Source description
About the role
Role: PMO (ITIL) Work location: Bandar Sunway, Selangor
Deliverables:
As defined by the relevant line manager from BAT from time to time based on the tasks to be performed including but not limited to:
• Supporting the SOX remediation to ensure compliance and targets are met within the agreed timelines.
• Providing functional issue support and performing investigation and remediation as per the incident management process.
• Upholding the gatekeeper role and adhering to all global Service Management process, release management process, transport process and requirements.
• Advocating governance by ensuring all implemented changes are compliant to the global template.
• Managing all changes and ensuring timely completion as per agreed set objectives and targets.
• Supporting all Applications' Change and Release governance and processes.
• Ensuring all required documentation are timely updated as per defined within the Applications' Service Management process.
• Ensuring availability based on standby requests.
• Plans and manages own work to deliver agreed objectives and outputs
Required skills/knowledge:
• Have solid understanding of best practices, Service Management and audit controls.
• Provide input, document requirements and support the design and delivery of training programs
• Experience and knowledge of Service Management principles, methodology and tools
• Exceptional communication skills, both written and oral and an eye for details
• Ability to clearly articulate messages to variety of audiences
• Ability to influence others and move toward a common vision or goal
• Must be a team player and able to work collaboratively with and through others
• Experience with large scale organizational change efforts
• Service Management certification (ITIL, PRINCE2 etc.) desired Job type: Contract Experience level: 5 Years Division: eTeam Malaysia Reference: 19-00957
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