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ob Description in details using Skills , Product names , Certifications etc.
Provide 2 resources who will be responsible for advanced pc software support of Windows 10 devices (MDT, Re-image, Data backup, patching etc) Must have strong interpersonal skills and ability to communicate technical issues to non-technical team members. Basic network support (data jack repair, cross connecting, cable management) Tech Skills · Familiar with basic computer and network troubleshooting techniques and methodologies PC Troubleshooting tasks · Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software · Installing Printer drivers, IP Printing/Cloud Printing · OneDrive Setup and migrations w/ OneNote Cloud Sharing · Attempt Data Recovery on failed systems · Troubleshoot Encryption issues · Troubleshoot Password issues · MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365 · Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task · Diagnose cabling issues · Network port connectivity verifications · Locating rogue networking devices · Networking component swapouts (Router, Switch, WAP) · Ability to become familiar with FedEx approved hardware · Cisco VOIP installation and troubleshooting support LAN / WAN support and troubleshooting · Ability to utilize TACACS to view switch information · Ability to utilize NetDB to perform port assignments · Customer Communication Skills · Ability to maintain composure with challenging customers · Able to direct customers to correct support groups Time and resource management · Workload Prioritization · Sense of urgency · Need Spotlight and Tech Service KB access · Due to testing environments...must be able to support all field equipment that Field Techs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box. Additional skills & Support required · Freight – Level of support provided prior to Execnet · Manage Freight HQ PCL · Tech would order pc equipment through freight depot · Break/Fix / Temp replacements – Escalated with Freight Depot · Cell support – tech setup/troubleshooting of cell phones (non mgmt. included) · Ready and assist with video conferencing equipment · New board room video equipment · Will have some assistance with Video Conference Room support · Maintain Video Conference Equipment · Point of contact for Level 3 video conferencing – Point to point bridging · Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out · Work w/ Network Engineer · Cisco VOIP support (Install / Troubleshooting) · Intermediary between multiple support groups · Setup and troubleshoot new-tech non-standard devices (Typically PC equipment, accessories) · Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
Primary Skill
Helpdesk, Good Communication, L1 Troubleshooting skills
Secondary Skill
ITIL
Alternate Skills
Certifications Completed
ITIL
Products Used :
Location Details including Post code for onsite if not Client center : (Optional)
Job type: Permanent Division: eTeam Workforce Limited Reference: 22-04508
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