RSM

ITAP ID: 98844BR

JD: below

No of Positions: 1

Location: Graz, Austria

Rates: 55000-60000/PA gross

Type of employment: Permanent

We need candidates who have shorter notice period or can start early

Lang requirements: Fluent German speaker

Job Description :

Essential skills• 12 to 16 years of experience• Should be prompt to deliver reports (Excel, PowerPoint and other tools), Account performance to Leaders, compliance teams, stake holders• Active contribution in Budgeting exercise• Liaising with internal teams and/or vendors• Should have eye for detail and good knowledge & understanding of SOWs, Change Notes/Requests• Active participation in RFP/Bidding process• Requirement Gathering and analysis discussions and proposing Best practices and solution design to clients• Excellent managerial and analysis skills, to be able to drive project team for Awareness about project implementation life cycle• Ability to drive the team ensuring timelines and quality of deliverables• Excellent working knowledge of MS Office, particularly of Excel Desirable skills• Ability to multi-task and prioritize workload • Ability to communicate with:o Both internal and external contacts – excellent written and verbal skills are essentialo Collaboratively and efficiently with team members in different locations and Time zones• Good proof reading, grammar and written style (use of plain English). • Ability to work calmly and efficiently under pressure without compromising attention to detail• Proactive and able to work well in a team environment adapting to different styles of behavior• Working within timed deadlines with a really good eye for detail and accuracy• Outgoing, cheerful personality, enthusiastic, approachable, professional, displaying a sense of humor and able to communicate well with people at all levels• Degree level qualification or equivalent (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on new business generation and in creation of proposals to drive Service improvement plans.

Should have background for Datacenters and remote infra management.

Job type: Contract Reference: 21-06887