Source description
About the role
Job Purpose and primary objectives:
To support the CRM Administrator by providing telephone and email support to users of Salesforce.com CRM and third party add on products. Including data and record quality management, training support, documentation, regular data input and uploads and other maintenance activity as required
Key responsibilities (please specify if the position is an individual one or part of a team):
• Investigation and resolution of support issues.
• Responding to and resolving CRM support queries via telephone and email within agreed time limits.
• Problem analysis, investigation work and following instructions to repair a fault
• Classification, management and escalation of support issues.
• Identify trends and report accordingly.
• Keeping up to date with latest developments
• To carry out other support duties that may be required.
• To attend training to develop appropriate knowledge and skills.
• You will also be expected to carry out other related duties which may be requested from time-to-time.
• Ensure the continued protection of Unum's information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.
• Understand how Conduct Risk, Treating Customers Fairly (TCF) Risk Management and Solvency II systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.
• Comply with Unum's Code of Conduct and other Company Policies and Procedures as appropriate to the role. Job type: Contract Division: eTeam Workforce Limited Reference: 18-01433
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