Source description
About the role
The Job
As a SCRUM/ Agile Business Analyst, you will work collaboratively with client and solution designer and developers and several cross-function team within project delivery including product, architect, in understanding and translating complex business/IT requirements needs into solution/technical requirements.
Research and analyze telco business requirements, information technology requirements, procedures or business problem by evaluating the business processes/workflow, interviewing users, or investigating practices to derive and recommend the desire best practice.
Has strong experience and knowledge in end-to-end telco processes and strong in at least one of the areas:
Customer Care and Management
Order Management & Fulfillment
Service Provisioning
CPQ
POS and Retail operations
Inventory and Resource Management
Service Assurance
Workforce Management
Billing and Charging
Work with Product Owners to define the User Stories, Acceptance Criteria to determine the desired outcomes.
Adopt a systematic approach in handling ambiguous or complex issues/gaps, and actively discusses perspectives with business users and solution architects to arrive at effective solutions.
Develop and maintain the project Features, Epics and User Stories through the project backlog and each sprint backlog including user stories that define the functional and non-functional behaviour of the User Story.
Maintain and report from the project JIRA archive as required for existing feature completion, fixes or enhancements
Provide support to all cross-function teams internally and external for guidance in understanding business processes and requirements.
Assist Quality Assurance team to design and development of end-to-end testing requirements including test strategy, test plan and review test procedures and expected test result.
The Person
Bachelor's degree in Computer Science, Information Technology, or related disciplines
5 - 8 years' relevant experience as a business systems or business process analyst.
Strong knowledge of Agile and SCRUM methodology including Feature, Epic and User Story development
Ability to effectively lead group sessions and translate technical issues into business terminology/requirements.
Proven Business Process Modeling experience and defining the functional and non-functional requirements
Experienced in telco end-to-end processes
Experienced in partnering with cross-function teams to design solutions and transform end-to-end processes into action oriented objectives and measurable results.
Ability to perceive patterns and relationships between technologies, processes and business models.
A good team player with analytical & problem-solving skills, self-motivated, positive attitude, fast-learning, energetic, able to perform in challenging environment and has good interpersonal skills.
Excellent verbal and written communication in English (Chinese will be an advantage)
Job type: Contract Experience level: 7 Years Division: eTeam Malaysia Reference: 19-00846
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