Senior Consultant

Deliverables-

3rd Level Support for Nexthink: Nexthink is the foundation of SAP’s End User Analytics service. End User Analytics gives SAP the ability to recognize issues from an end user point of view and provide proactive fixes to the user

Activities

• Nexthink – Backend Administration and LoB Liaison

• Analyze environment, try to find a solution to fix it -? work with LoB on remediation

• Install, verify, support and repair Nexthink Server

• Evaluate latest Nexthink system in lab, qa then uplift to production

• Work on customer requests – Create dashboards and Investigations

• Work on customer requests – Create Alerts and Monitors

• Work on customer requests – Create Notifications

• Work on customer requests – create custom reports

• Document all processes and procedures

• Actively communicate and discuss with global team

• Implement change requests

• Monitor infrastructure and react to outages

Skills-

• Required Experience & Skillset:

• • More than 6 years of Experience in IT with minimum 2 years of scripting and hands on Windows troubleshooting and repair Administration)

• • Administration of MS Windows widely deployed in the market and still current

• • Analytic and solution-oriented thinking

• • Scripting knowledge in Powershell

• • Perfmon knowledge

• • Ability to work with minimal amount of direction while being proactive

• • Knowledge of at least one of the virtualization platforms – VMware, Hyper-V

• Desired:

• • Knowledge in Windows 10 Operating System, registry, troubleshooting

• • Some knowledge in SQL scripts

• • Knowledge in PowerShell

• • Knowledge in Linux

• Job type: Contract Division: Darwin Rhodes Reference: 22-04969