Source description
About the role
Knowledge skills & Experience:
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Confident in ability to use common Office365 products
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Customer service experience (preferable)
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Foundational IT support skills (preferable)
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Strong time management and organisational skills
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Strong written and verbal communication skills
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Able to work within a team
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Willingness to learn and follow company policies/procedures
Desirable:
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Driving (as the worksite is in a business park)
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Familiarity with Active Directory
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Familiarity with ITSM tools i.e. ServiceNow
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Knowledge of Windows operating system
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Experience with ITIL practises
Role responsibilities
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Providing remote and onsite support to over 3,000 field engineers and 5,000 office users.
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Utilizing an ITSM tool (ServiceNow) to log incidents and requests.
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Providing first line fixes where applicable and liaising with second line teams to resolve tasks.
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Participating in the first line troubleshooting of new system implementations.
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Remoting on to user devices in a second line capacity to perform first line resolutions.
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Monitoring communication applications to keep up to date with ongoing issues.
Job type: Contract Division: eTeam Workforce Limited Reference: 22-05219
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