Service Desk

No of positions: 7

Shifts: 24X7 (rotatable)

Rates: between 180-200 Euros/day (SOW will be released in local currency-RON)

Type of employment: 6 months contract to hire

We need candidates who have shorter notice period or can start early and German Fluent/Native speakers only

Tasks:

As an IT Helpdesk Analyst with Client Technologies , you will perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

Route problems to internal support group

Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

Administer and provide User Access in various systems

Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

Excellent communication and conversation skills (both verbal and written)

Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

Understanding of the IT environment and readiness to learn new processes and technologies

Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

ITIL knowledge would be an asset

Language Requirements:

German at least B2-C1 level

English – at least B2

Job type: Contract Reference: 22-00061