Service Desk Engineer

You put end users at the center. You are independent, initiative-oriented, flexible, analytical and a real team player! DICTU strives for optimum service to its customers. Where notifications within SLA are handled. Due to the departure of an employee, DICTU is looking for an outpatient on-site support employee based in Zwolle and can be deployed flexibly within a radius of a maximum of 2 hours of driving. Together with your colleagues, you are responsible for providing the best possible support for end users at different locations. This includes workplace management, which also includes support on mobile devices. Depending on your assignment, you process notifications that are registered in TOPdesk. It can happen that a day consists of solving urgent incidents (LAN / WAN), working as an IT service desk employee and keeping the end user informed. You will also be involved in, among other things, moving workplaces, answering user questions or giving instructions to end users. You also perform various project activities. Occasionally you are asked to work overtime. In short, the outpatient on-site support employee is a versatile and flexible employee who takes on multiple tasks.

Background

DICTU is rolling out its own (digital) Cloud workplace for 14,000 end users. This temporarily generates extra work. For that reason and partly due to the departure of an employee, DICTU is looking for an independent, initiative-rich, flexible and expert ambulatory workplace support for our clients for Onsite Support. The employee carries out workplace management together with his colleagues. This means that the person solves local reports for end users who come to the counter. In addition, the employee is also deployed as an out-patient for handling workplace-related notifications at our clients' locations and for project work.

Requirements (knockout criteria)

• Pay attention! Requirements are knock-out criteria, if you do not meet, responding makes no sense. The requirements must literally be reflected in the CV!

• At least 2 years of demonstrably relevant work experience, including experience with large-scale ICT service counters> 2

• Education / Certificate

• • ITSM Foundation; ITIL Foundation

• • TOPdesk

• • At least a completed MBO level 3 education in ICT

• • Knowledge and experience with Windows 10, Office 365 and citrix XenDesktop

• • Thorough knowledge of mobile devices (smartphones, tablets) and their management

• • Knowledge of networks (LAN / WAN) Job type: Contract Division: eTeam Workforce Limited Reference: 19-01620