Source description
About the role
Service Desktop Support -
Stockholm, Sweden
Scania
Rate : 1200-1400 SEK/DAY
Tower Description :
The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR
The Service Desk Analyst should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents
Desired Candidate Profile:
Key Skills Required:
IT Service Desk experience 1-5yrs
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
Understanding of Windows 7 & 10 operating system
Assisting with configuring/troubleshooting of Software and Hardware
Experience working with ServiceNow to log, track, close tickets
Experience in resolving IT issues via phone/email/chat
Excellent telephone etiquettes and customer service
Excellent troubleshooting skills
Knowledge of Microsoft based operating systems with emphasis on Windows X
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
Basic understanding of PC hardware set-up and configuration.
Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
Willingness to work in 9 x 5 support environment including working on Weekends and Holidays
Flexible to work in a 24 x 7 Environment due to English Language Support
Excellent time management skills and ability to work under pressure
Continuous commitment to professional development
Language Requirement (Read, Write, Speak) & Proficiency:
Proficient in English (Read + Write + Speak)
Proficient in Swedish + English (Read + Write + Speak)
Job type: Contract Division: eTeam Workforce Limited Reference: 22-05353
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