Service Management L3

Service Management

VM/Infra – L3

Requirements

1. Should have good knowledge of vulnerability management lifecycle for SAP based applications

2. Should possess good understanding of assets, threats and vulnerabilities and their correlation in an organization

3. Knowledge of vulnerability remediation tracking across applications and teams/ 3rd parties

4. Knowledge on vulnerability exception management process

5. Knowledge on presenting application vulnerability remediation tracking status updates to the management

6. Should have a good customer handling skills

7. All service management activities.

8. Daily activities in SNOW, service requests review, assignments, closure. Incident’s assignments, changes creation for implementing in PROD.

9. Applications access management.

10. CMA (control maturity assessments) and other types of audits for applications.

11. Onboarding new people with all process and access needed, once they join application teams.

12. Assist Service Provider and Service Manager with technical clarifications and investigations

13. Engineering and documentation of technical ring-fencing solutions and intake decisions

14. Analyzing current rulesets and configurations of Firewall systems, estimate risks and do recommendations for rule/configuration cleaning

15. Providing support to the network and teams with development and implementation of agreed/standardized configurations and rules to Firewall systems

16. Providing support to the network and teams in analyzing the current firewall systems, rules and configuration.

17. Ensuring firewall topology meets the current agreed designs and best practices Application Manager – Antivirus solutions like XDR, ICS Anomaly Detection – CyberX

18. Responsible for DataLake, Splunk SIEM, Resilient, QRadar, and Stealth Intercept applications under ISRM.

• Qualification: Candidate should be graduate preferably B. E/ B. Tech/ MCA

• Experience: Candidate should have overall experience of 9+ years on Service Management

• Good to Have:

• · Certifications like IS0 27001, CEH or CISA

• · Hands on experience on vulnerability remediation

• · Overview of operating systems like Windows, Linux etc.

• Soft Skills:

• · Must be from global support background.

• · Strong documentation, presentation, and communication skil

• Job type: Full Time/Contract Division: eTeam Workforce Limited Reference: 22-02984