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About the role
ServiceNow Implementation, Upgrade and maintenance experience (preferably ServiceNow Certified Implementation Specialist) is a must. Perform day to day administration of the ServiceNow. Maintain business services and configuration item relationships in ServiceNow. Develop and manage application code, user interface, and third-party integration components. Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc Performs core configuration tasks including system policies, business rules and client scripts. Manages data with Tables, the CMDB, Import Sets, and Update Sets. Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Performs migration activities Dev to QA, QA to Prod. Coordinates Service Catalog options, including two-step checkout, cart controls, and variables. The scope of work includes services necessary to provide a full range of application enhancement support services for the eServices/ServiceNow applications and its integrations. It includes developing and supporting of ITSM modules and catalogs through building modifying the Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Workflows, etc... All services provided and products delivered must comply with Clients security policy and standards, ITS program development standards, quality processes, performance guidelines, architecture requirements etc. ",
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