Source description
About the role
Daily Activities:
· Responsible for maintaining safety and quality standards
· Coordination and supervision of workers
· Provide schedules for workers
· Selecting staff and providing work assignments
· Diagnosing and resolving problems with malfunctioning components
· Preparing different reports when and wherever required
· Evaluating and verifying employee performances through performance evaluation techniques
· Monitoring and maintaining mainframe systems
· Other duties when required
Technical Requirements:
· Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
· At least 2+ years’ experience in managing at least team of 5+ people on daily basis
· Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
· Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
· Strong desktop support knowledge including hardware, software, and networking concepts
· Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
· Basic understanding of Audio/Video equipment and conference room setup
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
· Troubleshoot and assist end users with mobile device setup, activations and performance issues.
· Handheld – Blackberry, Android & IOS support knowledge
· Strong Customer service skills
· Strong written and verbal communication skills
· Good Understanding of ITIL processes
· Hand on Experience on ITSM tools like Service Now
Language Requirements:
· English – at least B2
· Polish – at least C1
We offer:
· Life insurance
· Private healthcare
· MultiSport Card
· Clear career path in a growing multinational organizati
Job type: Full Time/Contract Division: Darwin Rhodes Reference: 22-04873
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