SME

Basic Skills

1. 8 + years' experience as a Microsoft SME or 5+ years' industry experience as a Collaboration SME

2. Bachelor’s degree in Computer Science or related discipline

3. Excellent written, verbal and communication skills. Ability to be creative, thoughtful, and critical

4. Ability to lead technical projects and platform integration with customers, platforms and partners, including external integration architectural discussions and implementations to ensure solutions are designed for successful deployment.

5. Experience working with Solution ISVs/GSI Partners, building POCs and solutions, and managing Enterprise customer technical projects in collaboration with engineering teams to develop the right scenarios and features to address Enterprise needs.

6. Self-starter who takes ownership of opportunities, manages multiple simultaneous projects, and deals well with ambiguity and change.

7. Have the ability and passion to maintain technical excellence with emerging technologies

8. Excellent documentation/Analytical skills to provide high level technical support generation/ recommendations for multiple infrastructure transformation

9. Experienced in working with large geographically dispersed teams

10. Working knowledge of Office 365 and Microsoft Collaboration suites and experiences in managing Collaboration technologies.

11. ITIL operational awareness and understanding

12. Relevant Microsoft skills and certifications around Office 365, Skype along with Vendor co-ordination skill

Proficient Skills

1. Experience in design and implementation of Modern Workplace or Modern Management solutions as well as client security and cloud technologies.

2. Technical knowledge of Enterprise Social Collaborations tools and Security Suite,

3. Management with Enterprise Social collaboration tools & Configuration Manager or Microsoft Endpoint Manager, advanced troubleshooting and performance analysis skills

4. Design of modern workplace architectures that are aligned to regulatory and governance models.

5. Proven experience in successful adoption planning and implementation of Enterprise Social collaboration tools like Yammer, Jive & workspace at Facebook

6. An understanding of the broader Cloud technology stack and how it complements the modern workplace components.

7. Work with the customer & wider account team resources to orchestrate a roadmap for implementation.

8. Work collaboratively with Globally dispersed teams to determine the best engagement/course of action for a given opportunity to maximize customer benefit and accelerate deals success. These include strategy briefings, architecture design sessions, building of rapid prototypes & workshops and to showcase cross solution, digital vision.

9. End-to-end Enterprise social collaboration Support technical product SME

10. Hands-on troubleshooting of technical issues escalated from tier 1 and 2 support in real time, including account provisioning, integration, product bug, etc.

11. Build relationships with external customers and cross functional team to identify key challenges proactively, implement scalable technical solutions

12. Develop and document best practices, tool and tips, enhancing Tier 2 & 3 troubleshooting processes

13. Providing L3 system administration support on Enterprise Social Network tool Yammer & workplace at Facebook.

14. Should be proficient in solving any client-side/Server side issue on workplace at Facebook Enterprise Social tool

15. Troubleshoot and working with advance Features of Workplace at Facebook like SSO, Reporting, Mobile Apps, etc.

16. Deep insight of workplace at Facebook Enterprise Social tool.

17. Troubleshoot and assist users with in-scope of support and Features.

18. Workplace at Facebook Integration with other platforms like MS Office, SP, Confluence or any other enterprise social collaboration tools etc.

19. Monitoring and maintaining Tool stability

20. Good to Have experience on other Social Collab tools like jive, Confluence, Yammer, IBM connections, SharePoint.

21. Executing system health checks and capacity planning

22. Manages and administers workplace at Facebook Tool, and user security administration.

23. Performs root cause analysis for outages and issues.

24. Coordinates problem management with vendors.

Job type: Contract Division: eTeam Workforce Limited Reference: 22-02058