Solution Consultant

Solution Consultant:

Job Description:

The Functional Consultant acts as a strategic partner with customers and contributes to the knowledge capital of their CLIENT Community. They contribute to their customers’ vision while advising and articulating strategies, and serve as hands-on strategic advisors. They use strong interpersonal skills, functional/technical knowledge, CLIENT product knowledge, industry experience, consulting experience, and knowledge of their clients’ businesses to drive strategy, value, and ROI. The Functional Consultant uses consulting skills and communication strategies to engage and persuade in engagements where they do not have direct authority over resources. They interact with both technical and functional customers to attain requirements, analyze information, and design comprehensive strategies/solutions. Responsibilities:

• Help clients consistently meet/exceed goals and metrics

• Deliver high quality solutions for complex customer use cases

• Deliver high client satisfaction (CSAT)

• Positively impact client renewals (when applicable)

• Generate positive feedback from internal teams and leadership

• Show continued professional growth and development

Preferred Qualifications and Skills

• BA/BS degree or foreign equivalent

• 3-5 years of relevant experience preferably in writing user stories, implementation consulting, development lifecycle / release management awareness, business analyst role with process mapping or requirements gathering expertise.

• CLIENT certifications are a plus. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 2 months:

• CLIENT Certified Administrator

• CLIENT Certified Platform App Builder

• Knowledge of Agile method is a plus

• Leadership Qualities:

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains their area of expertise clearly and confidently to others

• TEAM PLAYER: Proficient at collaboration and working with members of a team

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart

• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

• ADAPTABLE: Excels in high levels of uncertainty and change

• Job type: Permanent Division: eTeam Workforce Limited Reference: 22-00018