Sr Developer - Service Now

Responsibilities

• · Leads all technical aspects of project and solution delivery including:

• · Solutions Architecture, with specific emphasis on leading efforts involving Process, Solution Design, and Integration.

• · Lead customer discovery workshops.

• · Provide Technical Leadership and assurance of best practices.

• · Manage multiple projects concurrently.

• · Design, Build, and Deploy required enhancements to the ServiceNow Platform.

• · Implementation of ServiceNow for ITSM, GRC, Orchestration, Integration hub and other modules.

• · Provide support for workflow design and configuration efforts.

• · Lead testing efforts and oversee project testing.

• · Development of required client specific reporting and dashboards.

• · Configure required integration components (SSO, LDAP, Mid Servers, etc.)

• · Serves as a Subject Matter Expert to drive the development and execution of the ServiceNow project activities, working with the project team to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives

• · Manages the identification, resolution and escalation of ServiceNow related issues and risks.

• · Serves as a key member of the overall implementation project team.

• · Prepares client facing and internal deliverables that are technology related.

• · Drives the continuous improvement of our implementation methodologies and service offerings based on client experiences.

• · Establish yourself as a technical expert with varying industry knowledge.

Skills and Qualifications

• · 6+ yrs. experience in Design and Implementation of ITSM platforms and at least 4+ yrs. experience on ServiceNow Platform.

• · Experience with leading the process definition, design & implementation of Configuration Management and its supporting processes on ServiceNow / other industry leading Configuration management tools, preferably in a consulting role.

• · Experience with full lifecycle ServiceNow implementations. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.

• · Experience with scripting in the ServiceNow platform including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.

• · Must have solid experience designing and involvement in building integrations to ServiceNow skills

• · Experience using IT Project Management principles and techniques, including Agile.

• · Proven ability to manage change, engage, and lead team members.

• · Proven ability to provide direction and leadership to others.

• · Excellent facilitation and communication skills.

• · Excellent presentation skills.

• · Proven ability to manage and escalate client issues

• Job type: Contract Division: eTeam Workforce Limited Reference: 22-05992