Source description
About the role
Must Have Skills:
5 to 7 years of experience in operations OR deployment & implementation of Privileged Identity Management using CyberArk solution for large scale customers across various industry verticals
At least 2 years of experience with Operations Lead role for CyberArk
Have a strong knowledge of the Cyber-Ark privileged Identity Management (PIM) suite – CyberArk version 7.x, 8.x, 9.x, 10.x and 11.x
Must be certified at least as CyberArk Defender. Sentry Certification is preferable.
account on-boarding/off-boarding of various types (Database, O.S, Directory, Network etc.)
bulk account onboarding using PUU (password upload utility)
providing support for incidents, service requests, changes, and problems as per SLA defined
weekend O.S and CyberArk components patching support
performing daily health check activities
24/7 PAM BAU production support (Weekend rotational support)
P1/P2 incidents support over bridge calls
Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.
Be a strong team player
Advanced knowledge of windows/VMware administration.
Advanced knowledge of Windows Cluster Server
Experience in application integration with CyberArk AAM
Experience in onboarding endpoints to CyberArk EPM
Strong grasp of network design, application/infrastructure security concepts, techniques, technologies, and tools
Experience in working in an on/offshore environment and proven track record of delivering quality outcomes
Customer service background – able to empathize with customer and own the issues raised to resolution
Leading team contribution to any queries requiring technical specialist input
Strong troubleshooting skills
Runbook documentation
Other Required Skills:
Good understanding of LDAP concepts and working experience with directories.
Experience in using database client tools like Toad, etc.
Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty.
Experience in working with the Network devices like firewalls, routers, etc.
Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions.
Excellent communication skills and ability to work with global counterparts.
Knowledge of basic networking
Experience in Windows and Linux operating systems from PIM integration and debugging perspective
Exposure to virtual environments with experience in integrating ESX, ESX(i) hosts with the PIM solution.
Good troubleshooting skills
Job type: Contract Division: eTeam Workforce Limited Reference: 23-00794
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