Support Specialist II / Integrations Specialist

Job Description: Integrations Specialist

Job summary

If you want to join a fast-paced, innovative team that is making history and breaking new ground for Client, this is the place for you Who are we?

It’s no secret that Client relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Delivery Technology organization, build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers.

Who we’re seeking?

We are looking for a driven, entrepreneurial, and analytical Integrations Specialist.

This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make the purchase experience across online retail seamless and delightful.

The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.

Key job responsibilities

• Establish technical credibility in the engagement cycle and collaborate with Sales to drive adoption of our integration-focused products and features

• Develop deep and broad relationships with executives and technical stakeholders at partner organizations

• Lead tech and API Integration discussions with large customers, support the onboarding process, and troubleshoot where needed. Provide technical support and architectural guidance directly to developers

• Analyze current processes, identify bottlenecks/ pain-points and evaluate opportunities to improve end user experiences, reduce time/ costs, improve CX and accelerate growth

• Act as a technical leader between customer, support & engineering, and business team

• Create integration goals, track progress and manage through obstacles to achieve your objectives

• Participate in architectural discussions to ensure solutions are stable, scalable and efficient

BASIC QUALIFICATIONS

• 5+ years of experience in development, contribution to multiple large projects

• Bachelor's degree

• Experience and strong technical background in relevant fields of automated or establish processes around customer enablement

• Hands on experience with any one of the coding languages like C#, PHP, Python is required Division: eTeam Workforce Limited Reference: 23-02879