Swift - Application Support

We are in need of 2 resources for the SWIFT project at the earliest. Will discuss this over a call and I will share all details including SR’s. Thanks.

Key Responsibilities

Provide L2 and L3 Application Support for critical Swift Payments system used within the Payment Operations area.

Skills

• At least with 2-3 years of experience in a support role

• Knowledge or experience of some of the following will be a distinct advantage:

• SWIFT

• UNIX

• AIX

• Client or other basic SQL

• MQ

• Perl or Shell programming skills desirable

• Experience in Banking Domain

• Experience in NFT Testing will also be beneficial

Responsibilities

• Take ownership of issues and be proactive in coordinating distributed teams to resolve issues within the specified SLAs.

• Work closely with the team to share and prioritise work load for self and team members within cluster, consistent with any appropriate direction from customer.

• Will be required to provide on-call support on rota for Out of Office hour support.

• Strong work ethic with an ability to learn on the job and work well under pressure

• Strong analytical and debugging skills

• Ability to work with little supervision, but within boundaries

• Strong communication skills at all levels (written and oral)

• Strong analytical aptitude and logical reasoning ability

• Ability to work with multiple priorities

• Able to clearly define problems to others

• Capable of resolving complex technical issues and perform root cause analysis

• Proactive problem solving experience, using judgement to make decisions where no clear precedent may exist

• Strong work organisation and prioritisation skills

• As part of small tactical changes, undertake analysis, code development & testing including test approach, implementation approach planning & production deployment.

• Engage with customer SME and any other stakeholders (3rd parties) as needed.

• Prepare and submit status reports and Prepares and maintains appropriate documentation.

• Contributes to the continuous improvement of the methods, productivity and quality of work produced.

• Job type: Contract Division: eTeam Workforce Limited Reference: 21-04845