System Administrator

Trouble-shoot a range of associated 1st and 2nd line systems administration support issues for the business, delivering the highest levels of customer satisfaction in line with our values and FCA/GDPR requirements

Key Accountabilities

. Provide effective 1st and 2nd line support, including out-of-hours support in critical incidents and participation in on-call support. This includes but isn’t limited to: Active Directory - user creation and administration, Configuring and administering Office 365 systems, IP telephony and call recording systems, Remote Desktop technologies, machine and user hardware setup and troubleshooting, printer issues and Basic networking, i.e. patching desktops and phones, and troubleshoot a lack of connectivity to either

. Assist in the support of associated services infrastructure (i.e. ratesetter.com) and help implement and manage the tools and scripts needed to adequately support RateSetter’s IT environment, be it internally-hosted or cloud-based

. Demonstrate an interest in and basic understanding of how to maintain Windows servers and applications in production and pre-production environments, and help identify ways to optimise Systems for maintainability and high availability

. Demonstrate an interest in and basic understanding of how to review and implement upgrades or fixes while undertaking regular systems quality assurance activities and Effectively test and deploy network updates and assist/lead fortnightly software deployments, including but not limited to ratesetter.com and public web server real-estate

. Provide ongoing technical training/education to the end users to guarantee end users receive the appropriate support

. Support on infrastructure projects as and when appropriate and report in a timely manner on assigned projects, tasks and support requests

. Regularly update accurate records of systems admin communications and data in relevant tools and systems in line with company procedures

. Build and maintain effective working relationships across the business, specifically across tech and end users to ensure effective implementation of queries and fixes required

. Be aware of business risk relevant to systems administration, follow relevant processes and operate in a manner compliant with all applicable regulations and ensure that any risk/non-compliance is suitably escalated to the relevant person/teams in a timely manner

. Develop own knowledge of relevant RateSetter products, processes, regulatory frameworks, service standards and systems relating to systems administration

. Contribute to company success through the consistent achievement of individual and team targets operating behaviourally in line with our company values and our objectives for our customers, our colleagues and our company

. Any other reasonable ad-hoc duties and responsibilities as required

Qualifications and Experience

• . A relevant technical qualification related to IT systems administration and/or hands on experience working in an IT helpdesk support environment

• . Experience within a regulated consumer finance organisation and working within a systems administration role would be advantageous

• . Exposure to Windows Server skills; AD, DNS, DC’s, Domains and Trusts, Group Policies etc etc, Server Virtualisation (Windows Hyper-V)

• . Experience of and a willingness to proactively partner with the business, providing accurate and effective guidance and support to a range of stakeholders

• . The ability to deal directly with business functions and end users and provide support with a good level of independent resolution on a wide range of sytems admin issues

• . Strong problem solving skills with strong attention to detail, flexibility of approach and the ability to prioritise work effectively

• . An understanding of TCP/IP networking and technologies; LANs, VLAN’s, NATs, PATs, VPNs, Wifi etc

• . Server builds – Hardware and software;

• . Storage Technologies; RAID, iSCSI, Flash

Skills

• . Analytical

• . Attention to detail

• . Commercial acumen

• . Communication

• . Customer focused

• . Ethics and integrity

• . Operational & project delivery

• . Relationship building

• Regulatory Knowledge

• . A clear understanding of the FCA regulations and guidelines relevant to role

• Our Purpose is making investing and borrowing better for everyone. We act in line with our Values of Openness, Professionalism and Simplicity. We have Objectives for our Customers, our Colleagues and our Company (the “Three Cs”):

• . Customers: Be the leading brand for P2P investors and a competitive to banks for borrowers

• . Colleagues: Be a place where people feel proud to work and act in line with our company values

• . Company: Be a growing and profitable company that is well regarded externally

• Job type: Contract Division: eTeam Workforce Limited Reference: 23-00871