Team Lead

Roles and Responsibilities

Primary responsibilities include execution of Incident management, Service Requests, analysis of problem records; liaise between project, integration team and customer

Activities related to Project Execution, Data Migration Planning / Analysis, Product upgradation, License upgradation, Simulation Environment, Set-up for Testing, Process Simplification, Integration with Third party products, ISO standards

Understand the client requirement and come up with the detail plan for discovery and execution

Agreeing on technical roadmap with clients and advising clients on future developments.

Analyze and review the current system customizations and provide gap analysis against proposed solution upgrades.

Qualification, Skills and Experience Required

Bachelor's degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education

At least 08 to 10 years of experience with SKILLS SET

Mandatory Skill Set

Strong in software development and maintenance.

Experienced in .NET, SQL Server/Oracle. Proven experience in writing and debugging in .NET, SQL/Oracle packages

Have very good exposure to any of the Mine planning & designing application support (Vulcan, Xeras etc.)

Through knowledge of the application landscape (COTS, In-house etc.) and hands on experience on migrations & upgradations etc.

Should have experience in application support at an L2 / L3 level in a 24/7 support setup and ready to be working on rotation-based shifts.

Strong technical experience in configuration, deployment, testing of application software

Ability to quickly understand complex technical environments and take ownership of the technical work.

Track-record of being able to provide hands-on technical leadership to other team members and 3rd party contractors.

Willingness to take up On-Call support beyond business hours

Determining technical requirements, solutions and developing technical work plans to achieve the outcomes

Hands-on role performing technical design, configuration, testing and deployment activities in the domains listed above

Sequencing and assigning technical tasks to other team members to achieve daily, weekly, and monthly goals

Making technical decisions to expedite delivery within the assurance framework

Liaising with team members, project managers, vendors and business users as required to ensure deliverables are completed on time and to the necessary standard.

Basic knowledge of AWS / Azure cloud skills (preferable)

Has Mining industry experience or exp in resource sector

Experience on supporting Labs & Geoscience application

Should have the basic support process knowledge and must have been part of ITIL driven process

Preferable Skill Set

At least 5~8 years of experience in Mining/Oil & Gas Industry

Exposure to ServiceNow (or similar) tool/Environment.

Should have a keen eye towards turnaround time to meet aggressive service level agreements

Good interpersonal and customer-facing skills

Strong written communication skills

Flexible, co-operative and resilient

Possess good analytical skills and logical skills

Able to work effectively under pressure and frequently changing priorities

Experienced in supporting Operational Technologies like OPC, SCADA (preferably Rockwell Factory Talk, MES

Good understanding of standards & protocols like ISA S88, ISA S95, OPC etc.

Good understanding of Industrial Automation Systems and/or Shop Floor Systems

Ability to work in team in diverse/ multiple stakeholder environment

Experience and desire to work in a Global delivery environment

Job type: Contract Experience level: 8 Years Division: eTeam Australia Reference: 22-01334