Source description
About the role
Role: Tech Guru (Desk side service)
Location: Manchester, UK
Type: FTE
Job Description:
Client Great Britain is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.
About Client
Client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. Client also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 168,000+ ‘Ideapreneurs’ across 50 countries, Client delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Duties
Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
Provide operating system and application support to diagnose and resolve unique, non-recurring problems
Reimage systems as required
Identifies potential escalations and proactively alerts management as needed
Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Provide support for mobile devices
Provide primary support to executive users
Ensures inventory management database are complete and accurate
Local travel as needed
Perform other duties as assigned
Essential Requirements
A professional demeanor and strong customer service/consulting/training skills
3+ years IT support experience, ideally in an Tech Bar environment
Experience with troubleshooting/repairing desktop and laptop hardware
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong understanding of MAC operating system and troubleshooting skills
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong problem solving and critical thinking skills
Experience performing remote control of PCs
Understanding of networks and telecoms
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Excellent time management skills
Must be detail and process oriented
Must be able to pass a background security check
Valid driver’s license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (BMC, Remedy etc.)
Experience supporting executives
Experience with MAC & iOS
Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Video conferencing knowledge
SCCM experience
Job type: Permanent Division: eTeam Workforce Limited - Netherland Reference: 23-02103
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