Source description
About the role
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities: - Handle service support requests & incidents - Asset management & coordination - Hands & Eyes Support - Detect faults and provides efficient and effective solutions - Ensuring all work is delivered consistently and in accordance with scope of work - Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager - Helping to ensure that Client delivers a high level of customer satisfaction, which also meets the business goals - Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety.
Job type: Contract Division: eTeam Workforce Limited Reference: 22-07020
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