Technical support engineer

Job title – Technical support engineer

Location – Nijmegen, Netherlands

Duration - 6 months

Please go through the job description below:-

Responsibilities :-

• Adhering to SLAs

• ITIL Processes awareness and adhering to

• Should able to work indenpendtly

• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

• Troubleshooting technical issues

• Data Center Cabling and perform all Cabling in accordance with industry standard best practices

• Basic understanding of datacenter management, Network, Telecom and VOIP , Rack and Blade servers, Storage, Backup, Tape library

• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

• Handle PC reimage and deployments requests

• Support video conference systems and setup PC for events

• Improves and maintains customer and employee satisfaction

• Performing asset inventory activities as needed

• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

• Job type: Contract Experience level: 5 Years Division: eTeam Workforce Limited - Netherland Reference: 20-02415