Technology Service Specialist (User Management)

Job Title – Technology Service Specialist (User Management)

Seniority - Senior

Location - Eschborn (Germany), coverage Mon-Fri, 0800-1800 CET

Number of resources – 1

Role Description

Cleint is moving from an on-prem multi-session virtual desktop environment to one hosted in the Cloud, Azure Virtual Desktop (AVD). The Technology Service Specialist (User Management) is accountable for and handling the user management of the Bank’s AVD services and all end user computing; physical, mobile and virtual environments of the Bank. The primary accountability is to handle all kinds of user management requests for all end user computing; physical, mobile and virtual environments in time and in the right priority according to the criticality. Availability on weekends or after hours could be required sometimes.

User management is a critical and vulnerable area which requires confidence in quality and speed. Sense of responsibility and accuracy is a very welcome character trait. As user administration should be an easy BAU it requires good process knowledge to be able to simplify and automate.

Key Responsibilities

· Onboarding of new user Onboard new user fast and comprehensive. Update pre-defined user profiles accordingly.

· Administration of user Handle all kind of user admin tasks in time and accurate. Interact with other departments and user if doubts arise.

· Data maintenance Accurate user data at all times for all instances. Recertification done regularly. Pro-active measures when adequate.

· Reporting Generate regular user data statistics. Identify areas of improvement and make recommendations to enhance efficiency.

· Optimization and Recommendations Collaborate with other teams. Identify areas of improvement and provide recommendations for optimization.

· Automation Assist in developing automation tools for improvement and acceleration of user admin requests.

Skills and experience

• · Proven experience in user management for five years minimum

• · Familiar with user admin tools used at DB

• · Experience in handling and prioritizing mass requests in a large, complex environment

• · Well organized

• · Detail oriented QA

• · Ability to act under time pressure without lack of quality

• · Experience in automation of processes and continuous process improvement (CPI)

• · Analytical skills

• · Effective communication and presentation skills (English/German language), sometimes customer facing

• · Ability to work collaboratively in a global and cross-functional team

Qualifications

• · Bachelor's degree in computer science, Data Science or a related field, or adequate experience.

• Job type: Contract Division: eTeam Workforce Limited - Germany Reference: 24-00232