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About the role
Role: TrakSYS Support Engineer
Work location: Richmond, VA
Job Description: The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities: • Provide Level 1 / Level 2 Support for TrakSYS MES application. • Monitor system performance and ensure continuous up time. • Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users. • Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy. • Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC). • Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes. • Handle incident management and services requests through ticketing tools e.g., ServiceNow. • Maintain support documentation, change logs, and knowledge base articles. • Track SLAs, KPIs, and recurring issues for continuous improvement. • Support scheduled maintenance, upgrades, and deployments.
What are the Mandatory skills and skill proficiencies required for this position? • Hands on experience on TrakSYS MES (version 12 is a plus). • Understanding of TrakSYS architecture and core configurations. • Knowledge of C#/.Net, JavaScript, HTML and CSS. • Knowledge of SQL Server (queries, stored procedures). • Knowledge of IIS, Windows Server, and network basics. • Strong analytical and problem-solving skills. • Good communication skills.
These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed.
Pay rate: 62-67 USD per Hour Job type: Contract Division: eTeam Inc (US) Category: eTeam United States Reference: 26-50946
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