Source description
About the role
Role: Virtualisation SME
Location: London, UK
Duration: 12 months
Working Mode: Hybrid (2 Days in a Week)
Key responsibilities:
Primary:
Implement tools and processes for efficient and effective operational management of the environment
Define and implement service catalogue whilst ensuring workload is kept within defined parameters
Produce clear supporting documentation to provide first and second-line of support
Provide deep technical assessments of ticket queues to identify and address issues in a holistic manner
Perform root cause analysis to resolve any technical issues that escalate
Strive to permanently eliminate issues through automation opportunities and sustainable long-term fixes
Partner with SRE team to identify areas for continuous improvement, automation and self-service
Ensure all project / investment workloads are delivered according to plans and budget defined
Liaise with Infrastructure Control and IT Risk teams to satisfy internal and external audit requests
Manage the lifecycle of virtualisation products and maintain strong relationships with vendor partners
Effectively manage Vulnerability Management and Security Compliance remediation agenda
Deputise for team lead when required to do so and act-up accordingly
Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise
Identify cost saving and optimisation opportunities across the group
Build strong working relationships across the organisation
Adhere to the core values of the bank
Secondary:
Perform daily health and compliance checks for all systems as required
Ensure all Virtualisation systems are backed up successfully and any issues are promptly resolved
Validate monitoring alerts and batch job failures are detected promptly and satisfactorily resolved
Ensure sufficient capacity is available to accommodate drive growth
Respond to emails sent to the team distribution list / mailboxes in a timely manner
Handle incidents and requests with efficiency and a “customer first” mindset
Maintain Virtualisation platforms in a highly available, reliable, secure and performant manner
General Virtualisation maintenance activities
Provide technical support to application support and development teams
Provide consultancy to application support and development teams
Execute disaster recovery procedures when necessary and take part in regular DR tests
Ensure patches and security updates are applied as per defined policies
Develop and maintain all operational procedures to ensure they are current and accurate
Key Skills/Knowledge:
Essential:
Current and previous versions of VMWare and Nutanix and related technologies
Scripting and programming languages such as PowerShell, Bash and Python
Hardware troubleshooting and fault diagnosis (Dell, Cisco UCS, IBM, Client)
Ability to tune Network, Storage, Server and Virtualisation layers for optimal performance and reliability
Networking Protocols (TCP/IP, DNS, DHCP, VLAN’s)
Disk provisioning, expansion and de-provisioning activities
Server snapshot administration and other OS related virtualisation tasks
DNS and IP address administration
Firewall configuration activities
Fluent in Backup and Recovery processes and procedures
Advanced knowledge of Clustering, High-Availability, Replication and Disaster Recovery techniques
Excellent Performance Tuning skills, in-depth knowledge of system internals
Ability to interpret and implement CIS security hardening recommendations in a controlled manner
Acute awareness of Security and Auditing requirements in a regulated environment
Highly Desirable:
AWX / Ansible Tower
Git, Ansible, Terraform and TeamCity
Serena Deployment Automation (SDA) and Jenkins
Kubernetes and Docker
“Infrastructure as Code” Principles and practices.
“Continuous Integration (CI) and Continuous Development (CD)” Principles and practices
Agile, Site Reliability Engineering (SRE) and DevOps Principles and practices
Active Directory, LDAP and Kerberos
IBM Tivoli / Netcool
Cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Client
Knowledge of data security governance and regulations such as GDPR and SOX
Desirable:
Current and previous versions of Microsoft Windows Server and related technologies
Current and previous versions of RHEL, Client Linux, Client Solaris and related technologies
Dell EMC PowerStore (SAN) and Isilon (NAS)
Rubrik, EMC Networker, Data Domain and IBM Tivoli Storage Manager
CyberArk
Splunk
Qualys
Cisco Tetration
ServiceNow
JIRA and Confluence
Job type: Contract Division: eTeam Workforce Limited-Ireland Reference: 23-00610
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