Windows server L2 engineer

Role: Windows server L2 engineer

Number of Openings- 1

Experience- 5+ years

Location - Manchester

Mandatory Skills:

Data Center field support engineer with Windows server support experience.

Job Description Details:

• Implement agreed strategies for infrastructure implementations; architect the environment required to support those strategies.

• Participate in key process improvements as they relate to the infrastructure environment.

• Design and review of new server systems, applications, and hardware; conduct capacity planning as needed.

• Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of servers to meet business demands.

• Check ITSM ticket management system for entries on server and network resource issues; prioritize and respond to help desk tickets as appropriate.

• Perform file system configuration and management; define and perform server backups and recovery procedures.

• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

• Monitor the field server environment, apply security patches when necessary as well as ensuring correct security patch level is maintained on all EA region servers.

• Provide platform administration support by overseeing and maintaining server functions, ensuring logs and metrics data are stable.

• Monitor and test system performance and provide performance statistics and reports.

• Create shell/Powershell scripts as required.

• Support server room security features, including HVAC control, environmental alarms, access restrictions, and so on.

• Define and implement strategies for integrating disparate operating environments.

• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.

• Conduct research on server hardware, software, and protocols in support of procurement and development efforts.

• Develop and maintain server documentation.

• Provide guidance to All Regions operational team personnel on the systems supported.

• Participate in Mergers & acquisitions and divestures as required.

• Engage Corporate PMO & BRMs with new system & application requirements for Regional or Plant initiatives when approached by the business

• Serve as cornerstone for escalating issues; provide timely response to customer escalations.

• Support for other global regions from time to time to extend a "Follow the Sun” support model. Job type: Contract Reference: 19-00593