Windows System Engineer

Job Title : Window System Engineer/ L3

location: Amsterdam Netherlands

Position Summary: The senior systems engineer position role is to architect, plan, implement, operate and document infrastructure related systems that align the business and IT objectives. The projects for this position will mostly center around Microsoft core systems but a working knowledge of SaaS & IaaS solutions, VMWare, storage and networking is a must. The position requires strong communications skills with cross functional teams, global team members, business units and IT management. The engineer must have experience in implementing large scale global projects, creating requirements and scope documents, creating architecture and operations guide documentation, presentation skills, developing communications plans, transitioning operational tasks after steady state, training, experience with SaaS & IaaS implementations, creating DR plans, setting up monitoring, vendor management, and experience with solution frameworks. We are looking for someone who has a passion to learn new technologies and to think outside the box to enhance innovation.

Position Responsibilities:

Good understanding and Experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS.

Serve as tier 3 support for, but not limited to, Active Directory core services, Office 365, Exchange Online, Azure AD, SSO/SAML, Windows Server, SQL Server, Azure, ASP.NET, IIS, etc.

ProofPoint, OpenDNS, Malwarebytes

Nutanix, VMware VDI, DaaS

Regular communication with global team members around projects and issues

Work on problem resolution and tier 3 incidents

Provides regular cross training to tier 2 and tier 1 team members

Actively volunteer to assist other team members with issues, projects and maintenance.

Promote standardization using existing ITIL based processes including Change Management to further the goals of the global department.

Daily operational duties of monitoring and managing the ticket queue

Project delivery

Assists in the long term roadmap development for the IT Infrastructure department.

Document architecture and operations guide

Present project options to senior management

Job Description Revision Date –

Developing communications plan

Transition operational tasks to the operations team

Create DR plans

Consider on premise, SaaS, IaaS or a hybrid approach

Communicate project risk to IT management, PMO and project sponsor

Retire systems that are being replaced

Consolidate services when applicable

Create vendor scorecard

Provide IT recommendations to solve business problems

Provide long term upgrade planning to maintain software and hardware at stable supportable

Document system dependencies for major upgrades.

Manage technical projects using established project management methodologies.

Support and promote the use of virtualization environments to reduce physical hardware.

Provide ongoing monitoring and response for systems using monitoring and alerting tools.

Ensure supporting services are working appropriately (such as DHCP, DNS, data replication, etc.)

Ensure ongoing compliance and assist in the renewal process for support, maintenance and licenses.

Ensure ongoing disaster recovery capability.

Second and/or third shift work could be required during incident resolution and major changes.

Help improve stability of environment.

Raise operational risks to the management team.

On call responsibilities

Demonstrate solid understanding of Microsoft clustering and Load Balancing (WNLB and F5's).

Recommend and implement global architectural upgrades and changes.

Very customer focused. Presentations and explanation of technologies in various forums will be required.

Generate and maintain accurate and timely documentation of the platform.

Must be systems and process oriented, and a self-motivated learner.

Experience with following change management process.

Experience with enterprise storage technologies.

Essential Skills & Experience:

Ability to multitask and excellent time management skills

Proficiency in Microsoft PowerShell

Experience with Active Directory and Azure Active Directory Domain, Cognito authentication services.

Expertise in SPAM and virus solutions.

Expertise in performance monitoring and mail flow troubleshooting.

Expertise with Office 365.

Expertise with designing, upgrading and administering a global Active Directory environment.

Experience with AD branch office design.

Expertise with ADFS, ILM, AD trust, forest\child domain architecture, AD Sites and Services, AD integrated DNS, Public DNS, LDAP, DHCP, GPO, groups, AD permissions, AD delegation, and PowerShell scripting

Expertise with AD tools (PowerShell, resource pack, AD administrative tools, PowerGUI, log parser, support tools, pstools, process explorer, account lockout, robocopy, etc.).

Expertise with SSO solutions.

Expertise with backing up and restoring AD.

Expertise with backing up and restoring Exchange.

Expertise with SaaS email journaling.

Expertise with SSL certificates (wild card, UCS, etc.)

Experience with SOX and SEC regulations.

Job type: Contract Experience level: 5 Years Division: eTeam Workforce Limited Reference: 19-01076