Insights Analyst - Data Science

You will be joining the Customer Services Analytics team at Etraveli Group, a globally leading company in tech solutions for online flight sales. As an Insights Analyst, your role will involve: - Identifying, building, reporting, and analyzing drivers of Operational Key Performance Indicators - Conducting deep-dives into key metrics to provide actionable recommendations for enhancing customer experience - Providing ad-hoc reporting and analysis to support strategic initiatives - Identifying opportunities to improve operational performance and processes - Offering data-driven recommendations to address stakeholders' business questions To excel in this role, we expect you to have: - Experience in a Data Analyst or Data Scientist role - A university degree in an analytical field (e.g. Mathematics, Computer Science, Physics) - Strong knowledge of SQL and command of analytical functions - Programming skills in Python and understanding of data modeling techniques - Ability to use data visualization and a methodical approach to communicate analytical findings clearly - Comfort working in Linux environments - Effective communication and teamwork skills, with the ability to distill complex subjects for different audiences - Experience with customer interactions and customer experience data and metrics would be advantageous - Familiarity with customer data platforms, customer data analytics, and data visualization tools like Looker, Qlik Sense, etc., is a plus In return, you will enjoy benefits such as: - Being part of a rapidly growing global organization that values team members' opinions and encourages data-driven decisions - A flexible working environment with a hybrid model allowing two days of remote work per week and the option to work remotely for two weeks annually If you are ready to contribute your analytical skills and business understanding to drive customer satisfaction and operational efficiency, this role at Etraveli Group could be the next step in your career. You will be joining the Customer Services Analytics team at Etraveli Group, a globally leading company in tech solutions for online flight sales. As an Insights Analyst, your role will involve: - Identifying, building, reporting, and analyzing drivers of Operational Key Performance Indicators - Conducting deep-dives into key metrics to provide actionable recommendations for enhancing customer experience - Providing ad-hoc reporting and analysis to support strategic initiatives - Identifying opportunities to improve operational performance and processes - Offering data-driven recommendations to address stakeholders' business questions To excel in this role, we expect you to have: - Experience in a Data Analyst or Data Scientist role - A university degree in an analytical field (e.g. Mathematics, Computer Science, Physics) - Strong knowledge of SQL and command of analytical functions - Programming skills in Python and understanding of data modeling techniques - Ability to use data visualization and a methodical approach to communicate analytical findings clearly - Comfort working in Linux environments - Effective communication and teamwork skills, with the ability to distill complex subjects for different audiences - Experience with customer interactions and customer experience data and metrics would be advantageous - Familiarity with customer data platforms, customer data analytics, and data visualization tools like Looker, Qlik Sense, etc., is a plus In return, you will enjoy benefits such as: - Being part of a rapidly growing global organization that values team members' opinions and encourages data-driven decisions - A flexible working environment with a hybrid model allowing two days of remote work per week and the option to work remotely for two weeks annually If you are ready to contribute your analytical skills and business understanding to drive customer satisfaction and operational efficiency, this role at Etraveli Group could be the next step in your career.