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About the role
Key Responsibilities Real-time troubleshooting: hardware, firmware & connectivity issues Assist drivers in locating chargers & using mobile app Handle payment, billing & RFID transaction queries Coordinate with engineers for escalated faults Monitor station uptime via CSMS dashboard Maintain detailed support tickets & knowledge base Qualifications / Skills 12th / Graduate (STEM degree preferred) Familiarity with EV charging standards (Level 2, DC Fast, OCPP) Strong communication in Hindi/English Comfortable with rotating shifts (24/7 network) ">
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