IT Helpdesk Analyst

As a Support Specialist, you will provide friendly, courteous, and quality support to all users. Your main goal will be to strive to meet or exceed all SLA goals. You will respond to incoming telephone calls, voicemail, web-submissions, emails, and/or chat for assistance from users experiencing problems. Your responsibilities will include troubleshooting, analyzing, resolving, tracking, escalating, and accurately documenting various technical problems such as software, hardware, and client-specific applications. It will be essential to document customer requests in the appropriate issue tracking system and route tickets accurately to client level support when needed. You are expected to stay current on and adhere to established policies, procedures, and documentation. Additionally, you will be required to be a subject matter expert in the full suite of supported client systems and processes. Qualifications Required: - Strong communication and interpersonal skills - Ability to troubleshoot technical problems effectively - Proficiency in documenting customer requests and technical issues - Knowledge of software, hardware, and client-specific applications This position offers a competitive salary ranging from 400,000.00 to 800,000.00 per year. Please note that health insurance is included in the benefits package. The work location for this role is in person. As a Support Specialist, you will provide friendly, courteous, and quality support to all users. Your main goal will be to strive to meet or exceed all SLA goals. You will respond to incoming telephone calls, voicemail, web-submissions, emails, and/or chat for assistance from users experiencing problems. Your responsibilities will include troubleshooting, analyzing, resolving, tracking, escalating, and accurately documenting various technical problems such as software, hardware, and client-specific applications. It will be essential to document customer requests in the appropriate issue tracking system and route tickets accurately to client level support when needed. You are expected to stay current on and adhere to established policies, procedures, and documentation. Additionally, you will be required to be a subject matter expert in the full suite of supported client systems and processes. Qualifications Required: - Strong communication and interpersonal skills - Ability to troubleshoot technical problems effectively - Proficiency in documenting customer requests and technical issues - Knowledge of software, hardware, and client-specific applications This position offers a competitive salary ranging from 400,000.00 to 800,000.00 per year. Please note that health insurance is included in the benefits package. The work location for this role is in person.