Source description
About the role
Leadership & People Management
Manage, grow, and mentor Infrastructure, Security, and IT team members; provide regular coaching, feedback, and career development.
Become an expert on our infrastructure, security tooling, and IT environment and provide technical guidance to the team.
Foster an engineering culture of teamwork, accountability, high standards, and continuous improvement.
Infrastructure, DevOps & Reliability
Own and evolve our AWS-based cloud infrastructure and deployment pipelines to support secure, reliable, and scalable applications.
Partner with product engineering teams to build and maintain CI/CD pipelines (e.g., GitLab, Docker) and platform capabilities that improve the ease of writing, testing, and deploying code.
Drive adoption of infrastructure-as-code (e.g., Terraform) and configuration management best practices.
Define and track SLOs/SLIs for key infrastructure services and collaborate with teams on reliability and performance improvements.
Security Engineering & Compliance
Lead a small Security Engineering function focused on threat detection, incident response, and security automation , while still contributing directly to high-impact technical work.
Implement and maintain security controls across cloud, network, endpoint, and application layers; build automated guardrails into our platform and CI/CD pipelines.
Deploy , tune, and support security tooling such as SIEM, EDR, vulnerability management, and secrets management platforms; leverage an “AI-first” mindset where appropriate to improve detection and response.
Design and refine incident response processes and playbooks; coordinate cross-functional response with Legal, Privacy, Compliance, and Communications when needed.
Support HIPAA, SOC 2, and HITRUST compliance efforts by documenting and monitoring security practices in partnership with Compliance and Privacy.
IT Operations & Service Management
Lead the IT help desk and systems administration function, ensuring responsive, high-quality support for employees and enforcing clear SLAs.
Own end-to-end onboarding and offboarding workflows, including device management, identity and access provisioning/de-provisioning, and data protection.
Establish and maintain standards for endpoint management, patching, asset tracking, and collaboration tools.
Partner with HR, Finance, and department leaders to ensure IT processes support the full employee lifecycle and maintain least-privilege access.
Strategy, Roadmapping & Collaboration
Build and maintain an integrated roadmap spanning infrastructure, security, and IT to support business growth and engineering productivity.
Collaborate with senior leaders to assess near-term and long-term infrastructure and security needs, and make pragmatic tradeoffs between risk, speed, and cost.
Regularly communicate priorities, risks, and progress to stakeholders across Engineering, Security, Compliance, and Operations.
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