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About the role
Healthcare Help Desk Agent: - Location Chandigarh Chandigarh - Experience Range 4 - 6 Years - Open - Skills_ IT Help desk Support, Positive communication skills Job Description - About Us - EVRY India and EVRY USA are wholly owned subsidiaries of TietoEVRY, a leading digital services and software company headquartered in Finland with annual revenues of around USD 3.3 billion. TietoEVRY employs around 24,000 experts globally and is recognized as the #1 IT services and #1 financial services company in the Nordics. TietoEVRY serves thousands of enterprises and public sector customers in more than 90 countries. We foster a culture of continuous learning and focus on helping our customers in accelerating their digital journey to scale business advantage. Be it talent, speed to market, innovation, or cross-pollination of ideas across markets, TietoEVRY leverages USA and India operations to compete locally as well as globally. - About EVRY USA - EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh, India. We offer a comprehensive IT services portfolio and drive digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013. - Roles and Responsibility - Technology - IT Help desk Support- Primary skills - IT Infra- Secondary skills - Good communication skills- Job Description - "Job Summary:- Responsibilities: - 3. Diagnose and troubleshoot technical problems reported by users, utilizing knowledge base resources and problem-solving techniques.- 4. Escalate unresolved issues to higher-level support teams or vendors, ensuring timely resolution and follow-up.- .