Source description
About the role
About Zenith Zenith is a next-generation mobility platform revolutionizing urban transportation. We're building integrated solutions for cab hailing, self-drive car rentals, and smart fleet operations. We're not just another ride-sharing appwe're creating an ecosystem that connects drivers, vehicle owners, and customers seamlessly. Currently in our early growth phase, we're expanding rapidly across tier-2 cities. We're looking for exceptional people to join our founding team and help us scale operations across the region. The Role As the Software Reliability Engineer at Zenith, you'll be responsible for ensuring the Zenith platform operates smoothly every single day. You'll work directly with Zenith's team while representing Exactable, monitoring platform health, resolving operational issues, coordinating with developers, and making sure technology never becomes a bottleneck for the business. This is a hands-on role for someone who enjoys solving problems, thinking systematically, and taking ownership of mission-critical operations. What You'll Do Monitor the day-to-day functioning of the Zenith platform and ensure smooth operations Act as the primary technical point of contact between Zenith and Exactable Identify, document, prioritise, and track bugs and operational issues Coordinate with developers to ensure timely resolution of reported issues Verify fixes and conduct functional testing before deployment where required Assist Zenith staff with platform usage, workflows, and operational queries Monitor operational dashboards and identify anomalies or recurring issues Maintain issue logs, documentation, and internal operational records Recommend workflow improvements and operational efficiencies Escalate critical issues promptly while ensuring minimal operational disruption Assist with onboarding and training of new platform users Prepare periodic operational reports and updates for both Zenith and Exactable What We're Looking For Solid problem-solving .
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