Service Desk Specialist , <div class="mt

We are looking for a skilled Service Desk Specialist to join our team in Chennai, India. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers. Roles and Responsibility Provide timely and effective technical support to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a professional manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain a thorough understanding of our products and services. Identify and escalate potential issues to senior management when necessary. Job Requirements Strong knowledge of technical support principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Proficient in using help desk software and other technical tools. Strong analytical and troubleshooting skills. Ability to work collaboratively as part of a team. Company name: Exasol. Industry: Any industry.