Data Scientist

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Job Info

• Job Identification16830
• Posting Date07/09/2026, 05:36 PM
• Job RoleBusiness Analytics-Data Scientist
• Experience (In Years)3-6
• Job LocationHartford - CT

Job Description

Data Scientist – AI Enabled Call Center Efficiency and CEX

We are seeking a Data Scientist to join the AI Enabled Call Center Efficiency and CEX team.

Responsibilities

• In this role, you will design, develop, and deploy NLP and LLM-powered models that extract meaning, intent, outcomes, and sentiment from call, chat, and other digital interactions. You will help translate complex data into actionable insights, ensuring AI-driven solutions are not only built, but adopted and impactful.

Our team partners closely with Service Operations and Customer Experience stakeholders to drive improvements across the call center. As a Data Scientist, you will contribute to a mission to simplify the customer journey, reduce avoidable call volume, and improve call center efficiency by turning unstructured customer interactions into structured, actionable intelligence.

Qualifications

Required Qualifications

• 3+ years of experience in data science, applied NLP, or machine learning

• Production experience building LLM-based solutions in cloud environments

• Hands-on experience with prompt engineering and fine-tuning transformer-based models

• Experience with NLP, text classification, text embeddings, and clustering

• Ability to design and build evaluation frameworks to measure model quality, including detecting hallucinations and assessing LLM output reliability

• Experience working with limited or noisy labeled data

• Strong error analysis and systematic debugging skills to diagnose and improve model performance

• Ability to produce clean handoffs to data engineering, including documentation, artifacts, and monitoring recommendations

• Proficiency in Python and SQL

Preferred Qualifications

• • Healthcare or contact center domain experience

• • Experience with Google Cloud Platform (GCP)

• • Experience with conversational AI frameworks (e.g., LangChain, RAG, dialog systems)

• • Familiarity with version control and software engineering best practices

Required Skills

• Artificial Intelligence/machine Learning
• Attention To Consistency
• Cloud Platforms
• Data Science
• Internal Communications
• Interpersonal Relationship Building
• Leadership Capabilities
• Python Programming Language
• SQL Programming Language
• Shell Scripting
• Working under Pressure

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