Quality Analyst - Senior Executive

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Quality Analyst - Senior Executive

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Job Info

• Job Identification16207
• Posting Date07/07/2026, 05:24 AM
• Job RoleQuality-Quality Process - Transactional
• Experience (In Years)0-3
• Job LocationC15, Noida, India

Job Description

• Conduct Transaction Monitoring as per guidelines defined in the QSD

• Provide feedback to associates based on monitoring results

• Prepare transaction monitoring reports and ensure timely and accurate reporting

• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

• Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• Work closely with Trainer / SME and Operations team to conduct team huddles

• Perform transaction processing as per defined policies and procedures

• Co-ordinate all process improvement initiatives with process Black Belt.

Responsibilities

• • Conduct Transaction Monitoring as per guidelines defined in the QSD

• • Provide feedback to associates based on monitoring results

• • Prepare transaction monitoring reports and ensure timely and accurate reporting

• • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

• • Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• • Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• • Work closely with Trainer / SME and Operations team to conduct team huddles

• • Perform transaction processing as per defined policies and procedures

• • Co-ordinate all process improvement initiatives with process Black Belt.

Qualifications

• Bachelor's degree and experience of Individual Cancer Claims

Required Skills

• Attention To Consistency
• Internal Communications
• Interpersonal Relationship Building
• Leadership Capabilities
• Microsoft Office
• Microsoft Power BI Software
• Minitab Statistical Software
• Numerical Analysis
• Working under Pressure

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