Source description
About the role
Key Responsibilities: Installation and Configuration: Install and configure Linux systems, packages, and Ameyo software setups at client centers. Troubleshooting: Resolve L0, L1, and L2 issues related to the product that cannot be handled by the local IT team. Telephony Support: Manage telephony systems, including PRI and VOIP, and handle call center operations. Client Support: Address client queries related to product setup, features, and components. System Stability: Ensure the overall stability, maintenance, and smooth operation of the Ameyo setup. Training: Provide training to local IT or operations teams as required. Monitoring & Reporting: Monitor the setup, perform daily backups and cleanup, and report on progress and non-compliance. Coordination: Coordinate with the central NOC for L3 issue resolution and service requirements. Network Management: Handle networking issues including LAN/WAN troubleshooting, and maintain knowledge of networking devices and architecture.
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