IT Support Specialist

Our client, a leading higher education institution, is seeking a dedicated IT Support Specialist to join their dynamic team. As an IT Support Specialist, you will be part of the IT department supporting student-facing systems and technical support services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization. Job Title: IT Support Specialist Location: Remote, must be within driving in Oroville,California Pay Range: starting from $27 What's the Job? Provide Tier 2 technical support for student-facing systems, resolving escalated issues efficiently Troubleshoot complex problems related to account access, application errors, and system functionality Manage and respond to escalated tickets and email inquiries promptly Collaborate with technical teams to document issues, validate fixes, and support software releases Monitor service level agreements (SLAs), review support trends, and contribute to support center improvements What's Needed? 2–4+ years of help desk or application support experience in a higher education or similar environment Strong troubleshooting and root cause analysis skills Experience with ticketing systems and escalation management Clear communication skills and the ability to work cross-functionally Bilingual skills (e.g., Spanish/English) are a major bonus What's in it for me? Opportunity to work remotely within a supportive educational environment Engage in meaningful work supporting student success and technology systems Collaborate with a dedicated and professional team Potential for contract extension based on performance and budget Gain valuable experience in higher education IT support Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.