Italian SD Technical Support

Position: Italian SD Technical Support Job Type: Permanent Experience: 3+ Years Location: Bangalore Notice Period: immediate Joiner Job Summary We are looking for an Italian SD Technical Support professional with 3+ years of experience in IT Service Desk and Technical Support. The ideal candidate should be fluent in Italian and have experience in providing end-user support, troubleshooting IT issues, and supporting hotel IT applications. The role requires strong communication, problem-solving, and customer service skills. Key Responsibilities Provide IT helpdesk support through phone, email, and ticketing systems. Respond to technical support requests from hotel staff and guests in a timely and professional manner. Troubleshoot and resolve hardware, software, network, and connectivity issues. Manage user accounts, password resets, and access permissions. Support hotel applications, including Property Management Systems (PMS), Reservation Systems, and Point of Sale (POS) systems. Assist users with software installation, configuration, and usage. Perform basic network troubleshooting, including Wi-Fi connectivity, network access, and printer-related issues. Escalate unresolved technical issues to the appropriate support teams. Maintain accurate records of support requests, resolutions, and troubleshooting activities. Contribute to the knowledge base by documenting common issues and solutions. Deliver excellent customer service by actively listening to users, understanding their concerns, and providing clear guidance. Collaborate with IT team members to resolve complex issues or escalate them with complete and accurate information. Stay updated with hotel IT technologies, industry trends, and best practices. Participate in training programs to enhance technical skills and knowledge. Mandatory Skills Fluent in Italian (Read, Write, and Speak) IT Service Desk / Technical Support Hardware & Software Troubleshooting Windows Operating System Support Network & Wi-Fi Troubleshooting User Account & Password Management Ticketing Tools Customer Support Preferred Skills Experience supporting Property Management Systems (PMS) Experience with Reservation Systems Experience with Point of Sale (POS) applications Basic understanding of Active Directory